Quality start to the year

2011 has begun well for CW…

The biggest news is that we have received ISO9001 accreditation for our quality management systems – official recognition of our commitment to customer service and continuous improvement.

We achieved accreditation at the first attempt and the external auditor singled out the quality of our documentation for special praise.

“This is a major vote of confidence in what we do and how we do it,” said managing director Nigel Curtis. “It’s rewarding for us to know our hard work meets the highest standards, but more importantly it is reassurance for our clients that we always deliver on our promises.”

Tangible evidence of this came when we heard this month that two of the employee publications we produce for clients Premier Foods and Central Networks, part of E.ON UK, were successful in this year’s Institute of Internal Communication Central Region Awards.

On the business front, we’ve already seen a 20% upturn year on year with extra work coming in from existing clients such as Toshiba, Rolls Royce and bizzybee™, and new clients for whom we are working on both internal and marketing communication projects.

Finally, congratulations are due to our business change manager Melissa Leong who not only masterminded our ISO9001 accreditation, but has just been awarded Chartered Manager status by the Chartered Management Institute, in large part for the difference she has made to CW’s financial and business processes since joining 18 months ago.

Nigel said:

“Melissa is a qualified accountant and MBA which proves she knows the theory, but you have to show how you are using it in the real world and getting results to achieve Chartered Manager status. It’s a great achievement for her which is also benefiting CW and our clients.”